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Warranty

30 Day Return Guarantee

NeoSource Product Warranty: 

Quest For Life guarantees the quality of the NEOSOURCE series products, and at the same time, we offer a 100% money back guarantee to customers who have purchased our products.
If you are not satisfied with the NEOSOURCE series product, please contact JSC (Japan Support Center) within 30 days of purchase and return the purchased product to Quest For Life.
We will process a refund for the full purchase price of the product, excluding shipping charges.
This warranty can only be applied once per product.

Quest For Life Return Policy:

If the product you received is damaged in transit or is defective, you can return it to Quest For Life for a replacement.
A Return Merchandise Authorization (RMA) is required for returns. To receive an RMA, please contact JSC (Japan Support Center).
If a member withdraws from the Quest For Life, Quest For Life will purchase unopened products purchased within 90 days from the date of withdrawal, minus a 10% handling fee.


Regarding products other than NEOSOURCE:
For returns of products other than NEOSOURCE, please contact JSC (support center) and send the unused product within 30 days of purchase. We will refund the money to your designated account.